Terms of Service

1. Changes to this Agreement

Except with respect to Mandatory Arbitration below, Haven reserves the right, in its sole discretion, to change, modify, replace, add to, supplement, or delete any terms and conditions of this Agreement (including the Privacy Policy, which is incorporated into and governed by this Agreement) at any time; provided that Haven will use reasonable efforts to notify you of any material changes (as determined in Haven’s sole discretion) by email, postal mail, website posting, pop-up screen, or in-service notice. You should visit this page whenever you use the Service to review this Agreement and learn whether any terms have changed. If any future changes are unacceptable to you, or cause you to no longer be in compliance with this Agreement, you must immediately stop using the Service. Your continued use of the Service following any revision to this Agreement constitutes your complete acceptance of the changes.

2. No endorsement

All text, images, articles, photographs, illustrations, audio, graphics, graphs, video clips, and other materials available through the Service, and material created via the Service (the “Content”), are provided for informational purposes only. Any information provided to you by Haven as a result of your participation in the Service is provided solely for your informational benefit. Your reliance on the Service or the Content is at your own risk.

3. Access to the Service

Subject to your acceptance of and compliance with this Agreement, Haven grants you a non-exclusive, non-transferable, revocable, limited license to use the Service and associated Content for your personal, non-commercial use. You agree not to use the Service for any other purpose, or to download, save, copy, or distribute Content that is not owned by or contributed by you, except strictly in connection with your proper use of the Service or as specifically allowed in this Agreement.

Haven may change, modify, suspend, or discontinue any aspect of the Service at any time, and may impose limits on certain features or restrict or prohibit your access to parts or all of the Service at any time, all without notice or liability.

You expressly agree that the Content may be viewed and accessed only by end users, and not by any other website or web publisher.

Your use of the Service is conditioned on your compliance with this Agreement, and any use in violation of it may constitute infringement of Haven’s copyrights in the Service and Content. Haven reserves the right to terminate your access to the Service without notice if you violate this Agreement, or for any reason at Haven’s discretion.

You acknowledge and agree that, as part of the Service, your assigned coach may access, review, and use Your Information and information regarding your activity in Harbor, including your interactions with and use of the Service, for purposes of providing coaching support to you. By using Harbor, you expressly consent to this coach visibility. Any such coach access to or use of your Harbor activity is subject to the same confidentiality obligations that apply to live coaching sessions between you and your coach.

4. Ownership of intellectual property

Unless otherwise specified in writing, all Content and other materials that are part of the Service are owned, controlled, or licensed by Haven and its licensors and are protected by law from unauthorized use. The entire contents of the Service are copyrighted under U.S. copyright law and/or similar laws of other jurisdictions. Haven, and the Haven logos, are trademarks of Haven and may not be used without Haven’s express written permission.

You do not acquire any ownership rights by using the Service, or by copying or downloading material from it. You retain ownership of any information or content you originally owned that you upload or incorporate into the Service.

You agree not to copy, redistribute, publish, or otherwise exploit Content — except as expressly permitted here — without Haven’s express prior written permission.

“Your Information” means any information or content you provide to Haven in connection with your use of the Service.

You grant Haven a limited, non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sublicensable (through multiple tiers), and transferable right and license to use all comments, feedback, suggestions, ideas, emails, and other submissions you disclose or submit to Haven in connection with your use of the Service (“Submissions”); Submissions do not include your conversation content (including prompts, responses, and coaching conversations, which are “Your Information,” addressed separately below). Haven may use Submissions in any manner it desires — including to make, have made, use, sell, offer to sell, import, reproduce, modify, create derivative versions of, and/or distribute them, in any form or medium now known or later devised — without compensation to you and without identifying you as the creator. This section survives any termination of your account(s), the Service, or this Agreement.

You grant Haven a limited, non-exclusive, worldwide, royalty-free, sublicensable (through multiple tiers), and transferable right, license, and permission, in all forms and media now known or later devised, to exercise the rights you have in Your Information solely as necessary to provide, operate, maintain, secure, and improve the Service — including to use, adapt, reproduce, distribute, edit, exhibit, publicly display, publicly perform, and publish Your Information — subject to our Privacy Policy. This license terminates with respect to Your Information when it is deleted from the Service in accordance with our Privacy Policy, except to the extent retention or continued use is required by applicable law or reasonably necessary for legal, security, fraud-prevention, backup, or archival purposes.

You agree to include, and not remove or alter, Haven’s trademark, copyright, or other proprietary-rights notices as provided by Haven on or in connection with the Service, and to comply with any usage guidelines Haven provides from time to time. All goodwill arising from your use of Haven trademarks inures exclusively to Haven; you agree not to challenge Haven’s ownership or control of any Haven trademark, nor to use or adopt any trademark confusingly similar to it.

5. Usage rules

As a condition of your use of and access to the Service, you agree to comply with any application-, tool-, or content-specific rules published within the Service, as well as the following usage rules, which Haven may modify or supplement in its discretion from time to time (with notice of material changes, per “Changes to this Agreement” above). You agree that you will not, in regard to the Service (as determined by Haven in its discretion):

• copy, adapt, reverse engineer, decompile, reverse assemble, modify, or attempt to discover any software (source code or object code) that the Service creates to generate web pages, or any software or other products or processes accessible through the Service;
• use, launch, develop, or distribute any automated system — including any spider, robot (“bot”), cheat utility, scraper, or offline reader — that accesses the Service, or use or launch any unauthorized script or other software;
• distribute any virus, time bomb, trap door, Trojan horse, worm, malware, ransomware, or other harmful, malicious, or disruptive computer code, mechanism, software, script, agent, or program;
• cover or obscure any notice, legend, warning, or banner contained on the Service;
• interfere with or circumvent any security feature of the Service, or any feature that restricts or enforces limitations on use of or access to the Service;
• sell the Service or any part of it, including user accounts and access to them, in exchange for real currency or items of value;
• violate any applicable law, including applicable export laws;
• harvest or otherwise collect information about others;
• infringe or violate the rights of any other party, including intellectual-property rights or rights of privacy or publicity;
• engage in conduct that is obscene, offensive, pornographic, fraudulent, deceptive, defamatory, threatening, harassing, abusive, slanderous, hateful, or causes embarrassment to any other person;
• further any chain letters or pyramid schemes, transmit unsolicited messages, or engage in “spam”;
• deliberately mislead anyone as to your identity, impersonate another, falsely identify the source of any Submissions, or allow another person or entity to use your identity to access the Service;
• engage in conduct that conflicts with the spirit or intent of the Service — including restricting any other user from using or enjoying it, or exposing Haven or another party to any liability or detriment; or
• use automated queries — including screen and database scraping, spiders, robots, crawlers, and information harvesting — or any other automated activity to obtain Content, information, or data from the Service, unless you receive Haven’s express written permission.

6. Acceptable use

In addition to the other requirements of this Agreement, your use of the Service is subject to the restrictions and limitations relating to end users in Anthropic's commercial terms.

7. Privacy and protection of personal information

Haven respects the privacy of visitors to and users of the Service. Information collected from you by Haven is subject to the Haven Privacy Policy. You acknowledge and agree that the Privacy Policy — including the manner in which Haven collects, uses, and discloses your information — is incorporated into and governed by this Agreement. By accepting this Agreement, you agree to all of the terms of the Privacy Policy. You further agree to comply with all applicable laws with respect to any information you may receive from Haven.

8. Communications Decency Act notification

Pursuant to 47 U.S.C. § 230(d), as amended, Haven notifies you that parental-control protections (such as computer hardware, software, or filtering services) are commercially available that may help limit access to material that is harmful to minors. Information identifying providers of such protection is available at:

staysafeonline.org

consumer.ftc.gov — How to use parental controls to keep your kid safer online

Haven is not affiliated with the sites listed above, and their inclusion is not an endorsement of any product or service listed on them.

9. Disclaimers; limitations; waivers of liability

To the extent permitted by applicable law, you expressly agree that use of the Service is at your sole risk and is provided “as is” and without warranties of any kind, either express or implied, including implied warranties of title, non-infringement, merchantability, or fitness for a particular purpose (except to the extent such disclaimer is prohibited under applicable law, with any legally required warranty period limited to the shorter of 30 days from first use or the minimum period required). Without limiting the foregoing, neither Haven nor its affiliates or subsidiaries, or any of their directors, employees, agents, attorneys, third-party content providers, distributors, licensees, or licensors (collectively, “Haven Parties”) warrant that the Service will be uninterrupted, uncorrupted, timely, or error-free.

To the extent permitted by applicable law, the Haven Parties further make no representations or warranties that the Service or the Content will be accurate, reliable, complete, current, or timely. The Service may be temporarily unavailable from time to time for maintenance or other reasons. For the avoidance of doubt, Harbor is an AI-powered reflection tool and does not provide therapy, counseling, professional mental-health care, medical advice, or crisis resources. You should not use or rely on the Service for diagnosis, treatment, emergency assistance, or crisis support. If you are experiencing a medical or mental-health emergency or crisis, contact appropriate emergency services or a qualified professional. Haven is not responsible for technical malfunctions or other problems of telephone networks or services, computer systems, mobile-phone equipment, software, or email, including technical problems or traffic congestion on the internet or at any site, including injury or damage to a user’s or any other person’s computer, mobile phone, or other hardware or software related to or resulting from using or downloading materials in connection with the Service.

In particular, you acknowledge and agree that artificial intelligence and machine-learning technologies may create outputs that are not always accurate, correct, or complete. You should not rely on any outputs from the Service, including any recommendations or advice, as true or factual information. You must independently evaluate any and all outputs to ensure they're appropriate for your use case, including a manual human-review process before using, acting on, or otherwise relying on any output from the Service.

The Haven Parties do not endorse or warrant any information that may be referenced on or through the Service. The Service is designed for informational purposes only.

The Haven Parties will not be liable for any direct, indirect, incidental, special, exemplary, or consequential damages; personal injury or wrongful death; lost profits; lost data; or business interruption; or the use or misuse of Submissions or Content in any way arising out of the use of, or inability to use, the Service — whether or not the Haven Parties were advised of the possibility of such damages. If this exclusion of liability is found by a court of competent jurisdiction to be unenforceable, and Haven is determined to be liable, the Haven Parties’ total liability to you will not exceed the amount you paid Haven in the 90 days immediately preceding the date you first assert the claim.

To the fullest extent permitted by law, these disclaimers of liability apply to any and all damages or injury caused by or related to use of, or inability to use, the Service, under any cause of action of any jurisdiction, including actions for breach of warranty, breach of contract, or tort (including negligence).

10. Release

You forever release, discharge, and covenant not to sue the Haven Parties from any and all liability, claims, actions, and expenses that may arise, whether caused by the Haven Parties’ negligence or otherwise, in connection with your use of the Service or your interaction with any party through or as a result of the Service. In other words, you cannot sue the Haven Parties for anything that happens to you or your property from using the Service or interacting with any party through it. This section survives any termination of your account(s), the Service, or this Agreement.

11. Indemnification

You agree to defend, indemnify, and hold harmless the Haven Parties from and against all liability, claims, actions, and expenses, including attorneys’ fees and costs, arising out of your use of the Service or your breach or alleged breach of any term, condition, obligation, representation, or warranty in this Agreement. This section survives any termination of your account(s), the Service, or this Agreement.

12. Objectionable content

If you believe your rights have been violated by, or you otherwise object to, any posting, content, or information on the Service, please contact us promptly so we can evaluate the claim and take appropriate action.

13. Third-party sites and products

We may include links to third-party sites or services, or information about third-party products or services, which are typically subject to terms and policies that differ from ours. You should review the terms of use and privacy policies of any site or service linked to from or referred to by our Service. We do not endorse or take responsibility for third-party offerings, sites, services, or products, or for the postings or communications of other users.

14. Governing law; waiver of injunctive relief

This Agreement, and all aspects of the Service, are governed by and construed in accordance with the internal laws of the United States and the Commonwealth of Massachusetts governing contracts entered into and fully performed in Massachusetts (without regard to conflict-of-laws provisions), regardless of your location. With respect to any disputes or claims not subject to informal dispute resolution or arbitration (below), you agree not to commence or prosecute any action other than in the state or federal courts located in Boston, Massachusetts, and you consent to, and waive all defenses of lack of personal jurisdiction and forum non conveniens with respect to, venue and jurisdiction in those courts.

You acknowledge that the rights granted and obligations made to Haven under this Agreement are unique and irreplaceable, the loss of which would irreparably harm Haven and cannot be replaced by monetary damages alone — so Haven is entitled to injunctive or other equitable relief (without the obligation of posting any bond or surety) in the event of any breach or anticipatory breach by you. You irrevocably waive all rights to seek injunctive or other equitable relief and agree to limit your claims to claims for monetary damages, if any.

To expedite resolution and control the cost of any dispute, controversy, or claim related to this Agreement (a “Dispute”), you and Haven agree to first attempt to negotiate any Dispute informally for at least thirty (30) days before initiating arbitration or a court proceeding. Informal negotiations begin upon written notice from one party to the other. You will send your notice to Ben Olds, 234 N Pinnacle Ridge Rd, Waterbury, VT 05676.

Mandatory arbitration. If you and Haven are unable to resolve a Dispute through informal negotiations within 30 days, either party may elect to have the Dispute finally and exclusively resolved by binding arbitration (except for the Disputes excluded below). An election to arbitrate by one party is final and binding on the other. You understand that, absent this provision, you would have the right to sue in court and have a jury trial. Arbitration will be commenced and conducted under the Streamlined Arbitration Rules and Procedures of JAMS (the “Rules”), available at jamsadr.com. Whether a Dispute is subject to arbitration is governed by the Federal Arbitration Act and determined by a court, not an arbitrator. Your arbitration fees and share of arbitrator compensation are governed by the Rules. Arbitration may be conducted in person, through document submission, by phone, by video conference, or online. The arbitrator will make a decision in writing, without a statement of reasons unless a party requests one. The arbitrator must follow applicable law, and any award may be challenged if the arbitrator fails to do so.

Arbitration under this Agreement is limited to the Dispute between Haven and you individually. To the full extent permitted by law: (a) no arbitration will be joined with any other; (b) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to use class-action procedures; and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.

The following Disputes are not subject to the informal-negotiation and arbitration provisions above: (a) any Dispute seeking to enforce or protect, or concerning the validity of, either party’s intellectual-property rights; (b) any Dispute related to or arising from allegations of theft, piracy, invasion of privacy, or unauthorized use; and (c) any claim for injunctive relief, or to compel arbitration, stay proceedings pending arbitration, or confirm, modify, vacate, or enter judgment on an arbitrator’s award.

15. Waiver; severability

Haven’s failure to require or enforce strict performance by you of any provision of this Agreement, or to exercise any right under it, will not be construed as a waiver or relinquishment of Haven’s right to assert or rely on that provision or right in that or any other instance.

If any portion of this Agreement — other than the Mandatory Arbitration provisions — is found illegal or unenforceable, in whole or in part, by a court of competent jurisdiction, that provision will be ineffective in that jurisdiction only to the extent of the determination of invalidity or unenforceability, without affecting its validity or enforceability in any other manner or jurisdiction, and without affecting the remaining provisions, which remain in full force and effect. If the Mandatory Arbitration provisions are found illegal or unenforceable, neither you nor Haven will elect to arbitrate any Dispute falling within the unenforceable portion, and that Dispute will instead be decided by a court of competent jurisdiction in Boston, Massachusetts, to whose personal jurisdiction you and Haven agree to submit.

16. Term and termination

This Agreement remains in effect for as long as your account is up to date and you remain in compliance with its terms, unless voluntarily suspended or terminated by you or Haven. You may terminate this Agreement by destroying all Service-related materials obtained from the Service, Haven, or any other website or source. The privileges granted to you under this Agreement terminate immediately and automatically, without notice from Haven, if — in our sole discretion — you fail to comply with any term or provision of this Agreement, or for any other reason at Haven’s discretion. Following termination of this Agreement, your account(s), or the Service, Haven retains all rights to the Submissions under this Agreement.

17. Miscellaneous

Haven operates and controls the Service from its offices in the United States and makes no representation that the Service is appropriate, lawful, or available in other locations. The Service is not intended for distribution to or use by any person or entity in a jurisdiction where such distribution or use would violate local law or regulation, or subject Haven to a registration requirement there. Anyone who chooses to access the Service from other locations does so on their own initiative and is solely responsible for compliance with local laws, to the extent applicable. Neither the parties’ course of conduct nor trade practice will modify this Agreement. Haven may assign this Agreement to any party at any time without notice to you; you may not assign this Agreement without Haven’s prior written consent. This Agreement, including the Privacy Policy, contains the entire understanding between you and Haven and supersedes all prior understandings concerning its subject matter; it cannot be changed or modified by you. At Haven’s request, you will furnish any documentation, substantiation, or releases necessary to verify your compliance with this Agreement. This Agreement will not be construed against Haven merely because Haven drafted it. You waive any defenses based on the electronic form of this Agreement and the lack of physical signature by the parties.

18. Statute of limitations

You and Haven agree that, regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to your use of the Service or this Agreement (including the Privacy Policy) must be filed within one (1) year after the claim or cause of action arose — or, if longer, within the shortest statute of limitations for such claim that the parties may establish by agreement — or the claim is forever barred.

19. Questions?

If you have questions about this Agreement, its terms, your account, or your rights under it — or if you have complaints or claims — please contact us: info@havenhumanassets.com